How cloud computing and Ai are revolutionising the telecoms industries
Ai has become one of the buzz words of recent years, closely followed by cloud computing and machine learning, but with good reason. These technologies are fueling a shift in the telecommunications industry, where collaboration and remote working is the new normal and at the same time help with efficiencies and increasing productivity in the workplace.
The telephone has always been an important part of the business landscape, but with this new digital era, telecoms have become essential for success, staying competitive and profitable.
Telephone Systems no longer consist of phone and fax, but now integrate video streaming, high-speed internet, messaging, payments on the go, and many other features. With the event of 5G, VoIP, ai and cloud-hosted apps and software, companies’ growth has soared for those that managed to embrace fully and harness it.
Whether it is working remotely, travelling, or watching entertainment online such as Netflix, the telecoms sector is now fully embedded into people’s lives.
These technologies have become the driving power behind the growth of digital transformation in the world we live in today. Large parts of the planet have access to the latest news, information, services, products and markets. Location is no longer a barrier to market for those companies that offer digital services, remote working, collaboration, and online platforms.
Those of the age of 25 years and under are said to spend over 300 minutes on YouTube, Instagram and other internet platforms a day. Amazon only goes to show that the rise of shopping online is unstoppable, along with overall online usage.
Telecommunications and their importance
Traditional business models have be disrupted massively by Telecommunications and digital services. Constant connectivity is pushing companies to improve their telecommunications. Digital transformation is vital for innovative businesses, empowering them to keep up with growing demand and develop new services, strategies and solutions.
COVID-19 and its globe effect has only further highlighted the importance of telecommunication and digital services. Telecoms have facilitated remote working, online learning, video meetings, email, mobile communications and messaging that have made social distancing possible whilst still keeping certain parts of the global economy ticking over.
Had these digital technologies and telecoms not been available, many more businesses would have been sadly forced to cease trading.
Telecommunications companies are now employing artificial intelligence (ai) and machine learning to improve connectivity and customer service.
Utilising these businesses can identify leads, examine data and develop more reliable solutions. Some apply advanced algorithms to help customers navigate through systems; the IoT (Internet of Things) infrastructures are being applied to remotely monitor data centres.
Telecommunications bring benefits to business. Mobile apps, VoIP and other digital communications mean people can transfer information in almost instantly and reach out to new customers. They can reduce operating costs as they are cheaper, save physical office space, and increase productivity across all sectors.
Enhance collaboration with telecom systems
Messaging, Video meetings, mobile phones and other telecom based services enable staff to collaborate and share data, and work together on projects globally. Social media and real-time messaging can help with working together in teams and formulation digital workplaces.
VoIP features audio, email, video calling, other voice services, text amongst others. Customers can conduct conference calls across the world, running virtual meetings and recording calls. In comparison with traditional phone and internet services, VoIP solutions are more cost-effective and can integrate with other useful software and tools.
Productivity and satisfaction of employees
Remote work is becoming the norm now but can’t function without telecommunication systems. Providing your company with the right tools, software and services allows them to work on the move. Many surveys have suggested that people feel greater job satisfaction and productivity when working remotely from home. Businesses also find they have a much larger pool of people to choose from when they can offer remote working as an option. They also find they can retain staff and hire possibly more suited people to the job.
A study showed that people experience less stress when working from home; they can focus better and are more efficient overall. As well as this a greater work-life balance was achieved, they had more time for tasks and less time wasted on the commute or in unneeded meetings. The rise of video meetings enables them to communicate effectively and enabled them to remote work successfully. Job satisfaction has also increased in a lot of workforces who have adopted these ways of working.
Reaching more customers with Ai and automation
Automation is another buzz word of 2021, but for good reason, as it can improve customer service. Businesses using AI voice bots for examples can help with their sales, customer support and marketing. Some of these ai or machine learning bots can support many tasks such as payments, website navigation, and reporting amongst other services.
Businesses now utilise video presentations or conference calls to launch new services and products; they can be used for focus groups, customer questions, and valuable content.
Sales teams can now employ VoIP to do live presentations and demonstrate to possible customers how to apply their services or products to their business.
Telecommunication, cloud computing and Ai are now working hand in hand when managing, optimising and improving businesses in 2021 and look to only be going from strength to strength.
