FCA to consult on extending motor finance complaints handling pause
Stephen Haddrill, director general of the FLA, commenting on the FCA’s decision to consult on extending the response time on non-discretionary commission consumer complaints:
“This is a sensible move, and one we had been discussing with the FCA since the Appeal Court judgment. However, it is just the first step – restoring legal and regulatory certainty to this market will require an expedited path to the Supreme Court, and a stay on claims in the lower courts pending the Supreme Court’s judgment.”
